Reviews
2 drafted · 1 escalated · 1 published today
Elif Yıldız
Aylake Coffee — Karaköy·12 min ago·EN
Coffee was fine but I waited 18 minutes for a flat white on a Saturday morning and the barista was visibly stressed. Tables also weren't being cleared.
negative sentimentwait timestaffingcleanliness
Suggested reply
Matched to your brand voice · English · generated 12 sec ago
Internal: what to check
- Confirm Saturday staffing rota — was Elif's shift understaffed?
- Bussing rotation last weekend — any gaps logged?
- Loop Hakan (manager, Karaköy) on the staffing review
Audit trail
- · Review received from Google · 12 min ago
- · Sentiment + topic analysis run · 11 min ago
- · Reply drafted (brand-voice match) · 11 min ago
- · WhatsApp notification sent to +90 ••• ••• 47 · 11 min ago
- · Awaiting owner approval